Complaints
Complaints process
If something is not right, here is how to raise it with us and how independent dispute resolution works.
How To Make A Complaint
Contact Udrive and tell us what happened, what outcome you are seeking, and the best way to contact you.
- Phone
- 0800 002 602
- info@udrive.co.nz
- Business address
- Online service. Contact Udrive by phone or email.
What Happens Next
- We will record your complaint and acknowledge it.
- If it cannot be resolved quickly, we will give you an overview of our internal complaints process and dispute resolution details within two working days, or as soon as practicable.
- We will review the issue fairly and may ask for more information.
- We will explain the outcome, any proposed resolution, and any next steps available to you.
Independent Dispute Resolution
If your complaint is not resolved to your satisfaction through Udrive's internal process, you may have access to a free, independent dispute resolution service.
- Scheme name
- Contact Udrive for current dispute resolution details.
- Scheme contact
- Contact Udrive and we will provide the current independent dispute resolution details that apply.